Looking for the best bank to work for? Join us and work for the most innovative, fastest growing bank in the country. BankMobile is making banking affordable, effortless, and financially empowering for Gen Z, Millennials, the underbanked and everyone who wants a better way to bank. We have free ATMs nationwide, offer completely free checking and savings accounts, and provide free financial empowerment coaching. Through our simple, mobile banking platform, banking has never been this amazing! Check out the following job opportunities we have available for you.
Here are our current job openings. Please click on the job title for more information and apply from that page if you are interested.
BankMobile is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO Is The Law Poster: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .
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Do you know how to tell a story from data?
BankMobile is seeking a Senior Business Intelligence and Analytics Analyst. The Business Intelligence and Analytics department controls the entire data ecosystem and is accountable for all data analysis, both quantitative and qualitative, across the entire enterprise. You will be responsible for working with our various technological systems to collect, analyze and report on business data. You will also have responsibility for creating reports, writing research papers and providing insights and recommendations to business decision-makers. This position will report to the Senior Vice President of Business Intelligence and Analytics and will work closely with every BankMobile department.
Required Competencies:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to think holistically and analyze & synthesize data collected from a variety of sources.
- Ability to recognize relationships between data elements and extract the deeper narrative
- Excellent project management and interpersonal skills.
- Excellent verbal and written communication skills.
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We are seeking a Banking Operations Specialist to join our growing team. We’re reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
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We are looking for a Resolution Manager to join our team. The Resolution Manager will be responsible for leading, inspiring, coaching and developing a group of high performing colleagues on the Error Resolution Team in Banking Operations. The role will require the investigation and monitoring of disputed customer transactions that are received verbally and/or in writing to ensure we are providing stellar customer service, complying with all applicable regulations, and minimizing financial impact to the company. The Resolution Manager will handle escalated issues which may involve answering/making calls to customers and/or merchants while conducting research.
We’re reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
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BankMobile, a division of Customers Bank, is the largest and fastest growing mobile-first bank in the country. Our mission is to make banking affordable, effortless, and financially empowering for the millions of Americans who need it the most – the underbanked, millennials and working-class Americans.
BankMobile is the first bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education and access to a free financial coach. Through constant innovation, its white label banking distribution model, and putting the customer experience above all else, BankMobile is truly disrupting the banking space.
BankMobile is seeking Fraud Analyst to provide cross-functional, fraud mitigation support as a key member of the Loss Prevention Team. You will be responsible for conducting routine to complex fraud investigations, suspicious activity reporting and monitoring of fraud detection systems covering multiple payment channels. This position requires the ability to make impactful decisions in a fast-paced environment and team members are empowered to apply professional judgement while analyzing cases. The role also requires developing and maintaining a process for tracking, trending and reporting metrics as well as deficiencies; refining, documenting and maintaining departmental policy and procedures, developing and executing results-based training when deficiencies are discovered and participating in projects as needed.
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BankMobile is seeking a Business Analyst to discover, analyze, synthesize, document, and communicate the business context in support of BankMobile’s digital products and systems.
We’re reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
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Welcome to the banking revolution! Our mission is to make banking affordable, effortless, and financially empowering. BankMobile, a division of Customers Bank, is the first mobile bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education (social media and blog content), access to a free financial coach and a personal banker. Through constant innovation, the establishment of the BankMobile Foundation, BankMobile is truly disrupting the banking space.
BankMobile is seeking a seasoned Business Analyst to discover, analyze, synthesize, document, and communicate the business context in support of Bank Mobile’s digital products and systems.
We are reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
BankMobile has developed proprietary customer identification verification, fraud and onboarding scoring models which are applied to applicants. This role will be responsible for maintaining the scoring within that system, as well as ongoing analysis of third-party vendor responses, scores, rules and scoring, investigation of new vendors.
The role will be required to analyze and report on customer identification and fraud trends, changes required to the scoring models to comply with regulatory requirements and protect the bank from risk; as well as test, validate and document changes. The role will assume primary responsibility for the third-party vendors involved in the platform, as well as their administration portals, implementation of new features and functionalities they offer, and investigating alternate third-party vendors, where applicable.
Finally, this role will be responsible for internal administration and investigation “dashboards” by which BankMobile departments access applicant information, research and document trends, and investigate fraud cases.
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Program Background
We’re reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
Position Accountability
The Reporting Analyst / Engineer will work with the reporting product manager to design and develop metrics, reports, and analyses to drive key business decisions. They will provide a link between raw enterprise data and management, so data extraction, analysis and transformation are key job responsibilities. The reporting analyst will receive requests from all types of management stakeholders, both internal and external, so they must have strong task prioritization skills while working with the reporting product manager and PMO to follow change management processes. They will also create custom reports to properly present data using available tools like Excel and Power BI visualization.
Expected Outcomes
Using your skills and experience as a Report Analyst /Engineer, you will use them:
- to gather requirements and make key decisions and conduct efforts that are traceable to and aligned with overarching business objectives.
- to design, develop, test and implement reports and dashboards that utilize the underlying data store(s)/ data warehouse(s) / data mart(s).
- produce and deliver reports as scheduled
- act as a reporting SME and consultant to supported stakeholders as a part of the Reporting Team
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We are seeking an Automation Test Engineer to join our rapidly growing team in Radnor, PA.
The candidate filling this role will be responsible for the design and development of automated regression tests and the supporting tooling for web, mobile, and API banking applications.
BankMobile is reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
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Role: SVP, Director of BankMobile Operations
Location: New Haven, CT
Manager: EVP, Chief Operating Officer
Role Summary:
Reporting to the Chief Operating Officer, the Director of BankMobile Operations will be responsible to manage the ongoing effort of planning, operations management, vendor management, contract negotiations, budget management and technology selection. The primary focus is driving major efficiency by leveraging systems, vendors and personnel to maximize internal and external customer experience while controlling expenses. They will manage a fast paced team with aggressive objectives and is responsible for helping the bank achieve financial goals while increasing operating performance.
A large responsibility in this role will be to provides the strategic, developmental and managerial direction to various department leaders that oversee; deposit operations, consumer loan operations, facilities management, courier, physical security, record retention, purchasing/procurement, check processing, Card Networks, statement rendering, Wire and ACH. This includes budgeting control, skill development, training and overall direction of Team Members.
This position will be accountable for all operational and administrative aspects of Loan, Deposit, and Corporate Administration Operations. Decisions involve approval of expenses, work schedules, projects, vendors, contracts, and negotiation of leases.
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Role: Customer Advocacy and Complaint Management Analyst
Location: Wyomissing PA
Manager: Customer Advocacy and Complaint Management Officer
Role Summary:
The primary role of the Customer Advocacy and Complaint Management Analyst is to provide support in retrieving relevant information and supporting documentation for investigations of complaints received from the Bank’s regulators, Executive customer complaints, and other escalated level complaints as identified. The role includes having the ability to identify opportunities for improvement of processes, supporting the Customer Advocacy and Complaint Management team and ownership of other duties as assigned.
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Role: Customer Advocacy and Complaint Management Specialist
Location: Wyomissing PA
Manager: Customer Advocacy and Complaint Management Officer
Role Summary:
The primary role of the Customer Advocacy and Complaint Management Specialist is to conduct and assist in the investigation, root cause identification, customer impact analysis and the formulation of responses to complaints received from the Bank’s regulators, Executive customer complaints, and other escalated level complaints as identified. The role includes implementation of processes to analyze data in context, identification of potential solutions to identified root cause issues, report creation for presentment to upper management and other duties as assigned.
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BankMobile, a division of Customers Bank, is looking for a passionate, hard-working individual to join our Compliance team as a Regulatory Compliance Analyst. The Regulatory Compliance Analyst is responsible for promoting a culture of compliance and the identification, escalation and timely mitigation of compliance risks by assisting the first line of defense in any compliance activities and related process that is not limited to the list below.
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BankMobile, a division of Customers Bank, is looking for a passionate, hard-working, individual join our customer care team as a Quality Assurance specialist. The Quality Assurance Analyst is responsible for ensuring overall service and/or department standards are met.
In this role you will be responsible for monitoring our customer care representatives to review and ensure call quality. The ideal candidate will be able to identify weaknesses and create coachable opportunities for continued improvement.
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BankMobile, the largest and fastest growing digital bank in the U.S. is looking for a Marketing specialist. To be successful at this role you must be highly passionate about the customer experience and creating the best customer communication journey to foster customers for life.
This role defines and executes the digital marketing strategy of products and services with a focus on retention of customers.
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BankMobile, the largest and fastest growing digital bank in the U.S. is looking for a Digital Marketing Manager. To be successful at this role you must be highly passionate about the customer experience and creating the best customer communication journey to foster customers for life.
This role defines and executes the digital marketing strategy of products and services for the Vibe product suite.
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Are you an analytically driven person? Do you organize your finances in excel? Are you driven to understand the “how’s” and “why’s” behind decisions?
Bank Mobile is seeking a Business Intelligence Associate Analyst. This is an entry level position.
Business Intelligence (BI) Associate Analysts, analyze, create specifications, build, test, and implement analytical reports (SQL) to meet Bank Mobile’s reporting needs. This position will report to the Senior Vice President of Business Intelligence and will work closely with every Bank Mobile department.
The Business Intelligence Associate Analyst, in their ongoing effort to provide actionable insight to help decision makers, will create original analyses, conduct research, perform data mining, and will utilize the BI application to create information rich solutions by accessing information from the Data Warehouse and other sources.
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We’re a large bank that’s reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
Position Accountability
New feature development and enhancements to BankMobile’s flagship mobile applications using Xaramin and Xamarin.Forms to build iOS and Android apps. Deploy innovative mobile banking features to market using the latest consumer and financial technologies.
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We are seeking a Full Stack Engineer to join our expanding team in Radnor, PA.
The candidate filling this role will be responsible for the product development of our core “Bank as a Service” (BaaS) platform. They will deliver innovative product capabilities, multi-tenant systems, and integrations with third-party systems.
BankMobile is reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.