Looking for the best bank to work for? Join us and work for the most innovative, fastest growing bank in the country. BankMobile is making banking affordable, effortless, and financially empowering for Gen Z, Millennials, the underbanked and everyone who wants a better way to bank. We have free ATMs nationwide, offer completely free checking and savings accounts, and provide free financial empowerment coaching. Through our simple, mobile banking platform, banking has never been this amazing! Check out the following job opportunities we have available for you.
Here are our current job openings. Please click on the job title for more information and apply from that page if you are interested.
BankMobile is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO Is The Law Poster: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .
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BankMobile is seeking a Fintech Business Analyst to discover, analyze, synthesize, document, and communicate the business context in support of BankMobile’s digital products and systems.
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Position Accountability
New feature development and enhancements to BankMobile’s flagship mobile applications using Xaramin and Xamarin.Forms to build iOS and Android apps. Deploy innovative mobile banking features to market using the latest consumer and financial technologies.
- This is a hands-on software development role that focuses on Xamarin and Xamarin.Forms mobile development of all custom-developed fin-tech solutions, with an opportunity to work on Angular web apps or emerging voice apps (i.e. Alexa)
- Ensure sufficient separation of concerns between multiple partner integration business models
- Develop highly maintainable and scalable software components that can support rapid changes in a high-quality fashion.
- Follow software architecture standards to build a highly maintainable app where new business functionality can be the focus for most new features
- Ensure code quality and inline metrics instrumentation for differentiating capabilities such that early and critical business hypothesizes can be tested, measured, and proven as successful or not
- Help define and drive consensus on technical decisions and deliver high-quality results
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We are seeking a Full Stack .Net Engineer to join our growing team in Radnor, PA. We are looking for an additional team member at the mid-level who is looking to be a part of an innovative team while continuing to grow.
The candidate filling this role will be responsible for the product development of our core “Bank as a Service” (BaaS) platform. They will deliver innovative product capabilities, multi-tenant systems, and integrations with third-party systems.
BankMobile is reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
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Regulatory Compliance Analyst/Compliance Testing and Monitoring Officer
BankMobile, a division of Customers Bank, is looking for a passionate, hard-working individual to join our Compliance team as a Regulatory Compliance Analyst. The Regulatory Compliance Analyst is responsible for promoting a culture of compliance and the identification, escalation and timely mitigation of compliance risks by assisting the first line of defense in any compliance activities and related process that is not limited to the list below.
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We are seeking a Technical Support Analyst - Service Delivery to join our expanding team in Radnor, PA.
The candidate filling this role will be responsible for providing IT support requests for our core “Bank as a Service” (BaaS) platform. The ideal candidate will serve as the first point of contact for all reported service incidents and requests. They will also be the liaison between internal/external customers and the Service Delivery team.
BankMobile is reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
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Under the general direction, participates in planning, developing, testing, implementation and support of technical solutions for company-wide data and voice communications. Works with vendors and service providers to insure stability and reliability of company's critical voice and data infrastructure.
Acts as the primary point of contact for local area networks to help develop and maintain Network designs, resolve issues, and introduce new Network services to meet the needs of the business. In addition, will assist in maintaining telephony designs and resolving telephony issues.
Key Objectives:
Leads in the planning, design, testing, and implementation and participates in the support of technical solutions for data and voice communications infrastructure in support of Network Services; Provides 24x7 on call technical support as required.
Engages with company-wide business units to provide network design solutions for business requirements and works to insure the highest level of associated systems operations, reliability and security.
Leads vendor management activities to ensure continued reliability, availability, and security of company's telecommunications and data network infrastructure.
Develop preventative maintenance programs, disaster recovery plans and redundancy plans. Maintain and test these plans regularly.
Ensuring overall technical capabilities, stability and performance. Provide direction, recommendations, design and implementation for Network and VoIP enhancements.
Consult and work collaboratively with internal departments and vendors to ensure a quality call experience for our customers. Perform IP network analysis and monitoring to insure peak performance and quality of the voice traffic.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Create and maintain all necessary technical documentation. Ensure all work activity is accurately documented in our tracking systems and change control process in order to ensure internal and external SLA's are met.
Serve as lead technical troubleshooter on complex data network problems including working with vendors of related equipment and services
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We are looking for an IT Project Manager to support projects supporting BankMobile. The project manager will be responsible to drive various concurrent projects forward including but limited to FIS /banking conversions, technology transitions, customer care initiatives, and projects focused on technology migration to new systems and servers.
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The Resolution Analyst will be responsible for investigating disputed customer transactions that are received verbally and/or in writing. This may involve answering/making calls to customers and/or merchants while conducting research on the customer inquiries so we can provide stellar customer experience, ensure compliance to all applicable regulations, and minimize financial impact to the company.
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Summary
The Resolution Data Entry Specialist will be responsible for managing the process of entering adjustments to the merchant through MasterCard networks and managing incoming card holder claims to ensure they are all being worked timely and being put into the correct queue to be worked. All communications to customers are conducted via email. The Resolution Data Entry Specialist is required to adhere the KPIs (key performance indicators) assigned by the Resolution Manager; and is required to work with a high level of accuracy.
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BankMobile is seeking a Fraud Investigator in our Risk group. The primary objective for the Fraud Investigator is to provide cross-functional, fraud mitigation support as a key member of the Loss Prevention and Investigations Team. Responsibilities include conducting routine to complex fraud investigations, suspicious activity reporting, and monitoring of fraud detection systems covering multiple payment channels. The role will also entail support of Error Resolution (ACH/Debit Card disputes) processing.
We are looking for an extremely agile individual with excellent organizational skills, who thrives in a fast-paced environment.
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We are seeking a temporaryBanking Operations Specialist to join our growing team. We’re reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
This is a temporary position that has the change to develop into a full time role depending on need.
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BankMobile, the largest and fastest growing digital bank in the U.S. is looking for a digital marketing coordinator. To be successful at this role you must be highly passionate about the customer experience and creating the best customer communication journey to foster customers for life.
This role works with the digital marketing manager to assist with the day-to-day organization and implementation of our digital marketing campaigns with a focus on engagement and retention of customers. This organized, energetic, detail-oriented candidate will play an important role on our retention marketing team by coordinating projects and campaigns from beginning to end.
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The Manager of Deposit Processing will be responsible for overseeing all check processing functions within the Banking Operations Department, as well as assisting with the performance of the team’s workload. The hours for the position are generally 10:30 am-7:30pm.
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BankMobile is seeking an Associate Data Engineer. The Business Intelligence and Analytics department controls the entire data ecosystem and is accountable for all data analysis, both quantitative and qualitative, across the entire enterprise. You will be responsible for developing and maintaining our various technological systems. The Business Intelligence team utilizes a cloud based Teradata data warehouse, MicroStrategy v10.4 BI Enterprise reporting system, Wherescape v6.8.7 ETL tool and a variety of smaller tools to complete our work and analyses.
This position will report to the Senior Vice President of Business Intelligence and Analytics.
Required Competencies:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to think holistically and analyze & synthesize data collected from a variety of sources.
- Ability to recognize relationships between data elements and extract the deeper narrative
- Excellent project management and interpersonal skills.
- Strong verbal and written communication skills.
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Do you know how to tell a story from data?
BankMobile is seeking a Senior Business Intelligence and Analytics Analyst. The Business Intelligence and Analytics department controls the entire data ecosystem and is accountable for all data analysis, both quantitative and qualitative, across the entire enterprise. You will be responsible for working with our various technological systems to collect, analyze and report on business data. You will also have responsibility for creating reports, writing research papers and providing insights and recommendations to business decision-makers. This position will report to the Senior Vice President of Business Intelligence and Analytics and will work closely with every BankMobile department.
Required Competencies:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to think holistically and analyze & synthesize data collected from a variety of sources.
- Ability to recognize relationships between data elements and extract the deeper narrative
- Excellent project management and interpersonal skills.
- Excellent verbal and written communication skills.
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We are looking for a Resolution Manager to join our team. The Resolution Manager will be responsible for leading, inspiring, coaching and developing a group of high performing colleagues on the Error Resolution Team in Banking Operations. The role will require the investigation and monitoring of disputed customer transactions that are received verbally and/or in writing to ensure we are providing stellar customer service, complying with all applicable regulations, and minimizing financial impact to the company. The Resolution Manager will handle escalated issues which may involve answering/making calls to customers and/or merchants while conducting research.
We’re reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
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Role: Customer Advocacy and Complaint Management Specialist
Location: Wyomissing PA
Manager: Customer Advocacy and Complaint Management Officer
Role Summary:
The primary role of the Customer Advocacy and Complaint Management Specialist is to conduct and assist in the investigation, root cause identification, customer impact analysis and the formulation of responses to complaints received from the Bank’s regulators, Executive customer complaints, and other escalated level complaints as identified. The role includes implementation of processes to analyze data in context, identification of potential solutions to identified root cause issues, report creation for presentment to upper management and other duties as assigned.
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We’re a large bank that’s reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
Position Accountability
New feature development and enhancements to BankMobile’s flagship mobile applications using Xaramin and Xamarin.Forms to build iOS and Android apps. Deploy innovative mobile banking features to market using the latest consumer and financial technologies.