Looking for the best bank to work for? Join us and work for the most innovative, fastest growing bank in the country. BankMobile is making banking affordable, effortless, and financially empowering for Gen Z, Millennials, the underbanked and everyone who wants a better way to bank. We have free ATMs nationwide, offer completely free checking and savings accounts, and provide free financial empowerment coaching. Through our simple, mobile banking platform, banking has never been this amazing! Check out the following job opportunities we have available for you.
Here are our current job openings. Please click on the job title for more information and apply from that page if you are interested.
BankMobile is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO Is The Law Poster: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .
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We are seeking a Service Delivery Release Manager to join our expanding team in Radnor, PA.
The candidate filling this role will be responsible for release and change management of our core “Bank as a Service” (BaaS) platform. This position will be a critical member of the Technical Service Delivery team and will act as the escalated point of contact for any release issues. This is a hands-on role which focuses on leading a team of support analysts and end-to-end release and change management functions. They will be involved with creating, scheduling and coordinating releases across various portfolios. This can include projects, applications, updates, hardware, upgrades, and patches.
BankMobile is reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
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BankMobile has an opening for Linux System Administrator who will be responsible for the design, implementation and support of BankMobile’ s Linux infrastructure and production environments in a Hosted Data Center. They provide technical thought leadership for the Linux environments and are accountable to help define, maintain, communicate and implement standards consistent with company strategy. This role is ideal for an independent, fast learning, motivated individual who wishes to continue to increase his or her knowledge and mastery of Linux System Administration and open source applications. The ideal candidate is self-motivated, has excellent time management and communication skills, and has a passion for tackling challenging and evolving projects. This person must have the ability to juggle multiple projects at the same time and react with urgency to issues. This candidate must be highly organized and a stickler for the details. The role may require some off hours and overtime.
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BankMobile, a division of Customers Bank, is looking for Quality Assurance Analysts to join our growing Engineering team. We are looking for a team member who desires to be part of an innovative team while continuing to grow.
The candidate will test, document and troubleshoot our BankMobile Disbursements suite of web-based applications and contribute to our suite of automated tests. You will work as part of a dynamic team with a passion for technology and be involved in testing new functionality as well as enhancements to the existing applications and systems. The ideal candidate should be comfortable working in a quick paced environment, experienced finding and reporting defects, and ensuring follow-through to resolution. You will be expected to think critically and creatively in the pursuit of high-quality product offerings. The ability to learn our products quickly and be a self-starter will help lead to success within the team.
BankMobile offers excellent opportunities to solve real world customer problems and learn a wide variety of new technologies while enhancing our enterprise software. Our student customers are offered access to many tools found on our website and via our mobile apps. We want to ensure that all of our web and mobile customers have an amazing user experience. Through our technology innovation, we also work with our university clients to streamline and strengthen their business processes. Your job will be to keep the quality bar as high as our team can possibly achieve through hard work and dedication. BankMobile offers many growth opportunities for individuals who strive to improve on their skill set by being self directed and displaying the desire to learn.
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BankMobile, a division of Customers Bank, has an incredible opportunity for a passionate, tech savvy and customer focused individual to support the promotion of BankMobile while also supporting our mission and strategy. The successful candidate will possess a passion for delivering a level of service that is world class; so superior that customers will routinely refer BankMobile to their friends and family members.
Our team members wear many different hats in a single day! They sell BankMobile products and services to new and existing customers; they partner with current customers to answer their banking questions; and they provide mobile app technical support to assist customers, all with a smile! They are constantly striving to find ways to do the following for our clients: Make Them More Money, Save Them Money, Protect Their Money, Save Them Time & Loan Them Money.
In this role you will be responsible for monitoring our customer care representatives to review and ensure call quality. The ideal candidate will be able to identify weaknesses and create coachable opportunities for continued improvement.
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BankMobile is seeking a Fraud Investigator in our Risk group. The primary objective for the Fraud Investigator is to provide cross-functional, fraud mitigation support as a key member of the Loss Prevention and Investigations Team. Responsibilities include conducting routine to complex fraud investigations, suspicious activity reporting, and monitoring of fraud detection systems covering multiple payment channels. The role will also entail support of Error Resolution (ACH/Debit Card disputes) processing.
We are looking for an extremely agile individual with excellent organizational skills, who thrives in a fast-paced environment.
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BankMobile has an opening for an associate Project Manager in our Client Operations team. The associate Project Manager will work directly with colleges and universities throughout the U.S to implement our products and services. The role reports to the Senior Project Manager in the Client Operations team and is responsible for various coordinating tasks and achieving project milestones, along with administrative duties like maintaining project documentation.
The ideal candidate is a self-motivator, has excellent time management and communication skills, and has a passion for tackling challenging and evolving projects. This person must have the ability to juggle multiple high intensity programs at the same time and react with urgency to changes or requests. This candidate must be highly organized and a stickler for the details. The role may require some travel and overtime hours, especially to complete project deadlines. If you enjoy having an entrepreneurial, client-based mindset, we encourage you to apply.
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BankMobile, a division of Customers Bank, has an incredible opportunity for a passionate, tech savvy and customer focused individual to support the promotion of BankMobile while also supporting our mission and strategy. The successful candidate will possess a passion for delivering a level of service that is world class; so superior that customers will routinely refer BankMobile to their friends and family members.
Our team members wear many different hats in a single day! They sell BankMobile products and services to new and existing customers; they partner with current customers to answer their banking questions; and they provide mobile app technical support to assist customers, all with a smile! They are constantly striving to find ways to do the following for our clients: Make Them More Money, Save Them Money, Protect Their Money, Save Them Time & Loan Them Money.
To be successful in this role you should possess the following skills/ abilities:
- A friendly, confident, natural-born communicator. Even for the most experienced bank reps, products and services can be challenging to understand and explain to customers, so you need to be able to write and speak with clarity and precision. We provide you with the tools to be confident and accurate in your responses.
- Have an insatiable appetite for learning. We expect our Agents to be interested in keeping up with financial literacy and education.
- Able to roll with the punches and solve problems. This is where your entrepreneurial spirit comes into play. We are growing and evolving with each passing minute and we need our team to grow and evolve with us.
- Possess the natural ability to lead and mentor fellow team members.
- Be a brand ambassador. Our ideas of how to implement and succeed in mobile-only banking are epic! We need you to be passionate about meeting or exceeding the Net Promoter Score and First Call Resolution goals that are set to ensure we are “the best in the business.” We want you to believe in our mission and shout it from the rooftops.
- Must be able to work flex-shifts day and evening, Saturdays and even the occasional holiday. The beauty of mobile banking is having access to your finances anytime, anywhere. We want our customers to have the same access to customer service that they have to their money.
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BankMobile, a division of Customers Bank, has an incredible opportunity for a passionate, tech savvy and customer focused individual to support the promotion of BankMobile while also supporting our mission and strategy. The successful candidate will possess a passion for delivering a level of service that is world class; so superior that customers will routinely refer BankMobile to their friends and family members.
Our team members wear many different hats in a single day! They sell BankMobile products and services to new and existing customers; they partner with current customers to answer their banking questions; and they provide mobile app technical support to assist customers, all with a smile! They are constantly striving to find ways to do the following for our clients: Make Them More Money, Save Them Money, Protect Their Money, Save Them Time & Loan Them Money.
This position will be responsible for reviewing all coaching forms that are completed by the call reviewers, and track the escalation progress from completion to execution, ensuring accountability of both call centers.
This position can be located in New Haven, CT, Langhonre PA, or Remote for the right candidate.
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The Resolution Analyst will be responsible for investigating disputed customer transactions that are received verbally and/or in writing. This may involve answering/making calls to customers and/or merchants while conducting research on the customer inquiries so we can provide stellar customer experience, ensure compliance to all applicable regulations, and minimize financial impact to the company.
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We are seeking a Senior Automation Engineer to join our talented and growing team in Radnor, PA.
The candidate filling this role will be responsible for the design and development of automated regression tests and the supporting tooling for web, mobile, and API banking applications.
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BankMobile is seeking an Associate Data Engineer. The Business Intelligence and Analytics department controls the entire data ecosystem and is accountable for all data analysis, both quantitative and qualitative, across the entire enterprise. You will be responsible for developing and maintaining our various technological systems. The Business Intelligence team utilizes a cloud based Teradata data warehouse, MicroStrategy v10.4 BI Enterprise reporting system, Wherescape v6.8.7 ETL tool and a variety of smaller tools to complete our work and analyses.
This position will report to the Senior Vice President of Business Intelligence and Analytics.
Required Competencies:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to think holistically and analyze & synthesize data collected from a variety of sources.
- Ability to recognize relationships between data elements and extract the deeper narrative
- Excellent project management and interpersonal skills.
- Strong verbal and written communication skills.
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Do you know how to tell a story from data?
BankMobile is seeking a Senior Business Intelligence and Analytics Analyst. The Business Intelligence and Analytics department controls the entire data ecosystem and is accountable for all data analysis, both quantitative and qualitative, across the entire enterprise. You will be responsible for working with our various technological systems to collect, analyze and report on business data. You will also have responsibility for creating reports, writing research papers and providing insights and recommendations to business decision-makers. This position will report to the Senior Vice President of Business Intelligence and Analytics and will work closely with every BankMobile department.
Required Competencies:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to think holistically and analyze & synthesize data collected from a variety of sources.
- Ability to recognize relationships between data elements and extract the deeper narrative
- Excellent project management and interpersonal skills.
- Excellent verbal and written communication skills.