Looking for the best bank to work for? Join us and work for the most innovative, fastest growing bank in the country. BankMobile is making banking affordable, effortless, and financially empowering for Gen Z, Millennials, the underbanked and everyone who wants a better way to bank. We have free ATMs nationwide, offer completely free checking and savings accounts, and provide free financial empowerment coaching. Through our simple, mobile banking platform, banking has never been this amazing! Check out the following job opportunities we have available for you.
Here are our current job openings. Please click on the job title for more information and apply from that page if you are interested.
BankMobile is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO Is The Law Poster: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .
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The Banking Ops Oversight Assurance Monitoring Analyst will manage a program of internal controls to monitor the quality and accuracy of departmental output and to ensure compliance with regulatory requirements, internal policy and procedures.
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The Associate Product Manger works with the Director of Product Management to assist with the day-to-day operations for both our consumer and B2B product initiatives. This organized, hardworking, detail-oriented candidate will play an important role on our Product team to support existing product lines and help deliver new and innovative products to our clients, partners and customers.
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The Associate Admin Support Analyst is responsible for providing day to day, operational support to BankMobile Clients.
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BankMobile has an immediate opening for Policies and Procedures Documentation Analyst in our Banking Operations department. The Policies and Procedures Documentation Analyst is responsible for writing, designing, editing and revising end-user documentation and procedures for Banking Operations that are clear, concise, well-structured and accurate. The individual must be able to work with minimal supervision and easily manage multiple projects/priorities in a fast-paced work environment.
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BankMobile has an immediate opening for Bank Operations Specialist-Level II in our Banking Operations department. The Banking Operations Specialist is responsible completing day to day banking operation functions which include but are not limited to mobile bank deposits, chargeback returns, Reg CC holds and notifications, FRB adjustments, bank to bank adjustments. Provide support to the New Haven Banking Operations group as needed. Hours may vary to accommodate daily volumes.
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BankMobile has an immediate opening for Bank Operations Specialist-Level I in our Banking Operations department. The Banking Operations Specialist is responsible for completing the daily function of mobile remote deposit capture. This is an entry level Operations position with the opportunity to learn other tasks pertinent to daily Operations activities. Provide support to the New Haven Banking Operations group as needed. Hours may vary to accommodate daily volumes.
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BankMobile, a division of Customers Bank, has an incredible opportunity for a passionate, tech savvy Personal Banker to support the promotion of BankMobile products and services while also supporting our mission and strategy. The successful candidate will possess a passion for delivering a level of service that is world class; so superior that customers will routinely refer BankMobile to their friends and family members.
Our Contact Center agents wear many different hats in a single day! They sell BankMobile products and services to new and existing customers; they partner with current customers to answer their banking questions; and they provide mobile app technical support to assist customers, all with a smile! They are constantly striving to find ways to do the following for our clients: Make Them More Money, Save Them Money, Protect Their Money, Save Them Time & Loan Them Money,
To be successful in this role you should possess the following skills/ abilities:
- A friendly, confident, natural-born communicator. Even for the most experienced bank reps, products and services can be challenging to understand and explain to customers, so you need to be able to write and speak with clarity and precision. We provide you with the tools to be confident and accurate in your responses.
- Have an insatiable appetite for learning. We expect our Agents to be interested in keeping up with financial literacy and education.
- Able to roll with the punches and solve problems. This is where your entrepreneurial spirit comes into play. We are growing and evolving with each passing minute and we need our team to grow and evolve with us.
- Possess the natural ability to lead and mentor fellow team members.
- Be a brand ambassador. Our ideas of how to implement and succeed in mobile-only banking are epic! We need you to be passionate about meeting or exceeding the Net Promoter Score and First Call Resolution goals that are set to ensure we are “the best in the business.” We want you to believe in our mission and shout it from the rooftops.
- Must be able to work flex-shifts day and evening, Saturdays and even the occasional holiday. The beauty of mobile banking is having access to your finances anytime, anywhere. We want our customers to have the same access to customer service that they have to their money.
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The primary responsibilities of this position would be to work on specific projects as they occur and handle all documentation, testing, follow up, interaction with all involved teams and vendors on projects pertaining to the core IBS system. The position would work closely with the Manager to keep our deposit system current with enhancements, product development, required regulatory changes. This position will also support all new white label products going forward that will be processed on the IBS core system. Primarily this position will be responsible for learning and understanding all the features/functions of the IBS Deposit Processing System and stay up to date on changes. This position may require travel to New Haven as necessary and to training classes offered by vendor.
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BankMobile is seeking a Fraud Investigator in our Risk group. The primary objective for the Fraud Investigator is to provide cross-functional, fraud mitigation support as a key member of the Loss Prevention and Investigations Team. Responsibilities include conducting routine to complex fraud investigations, suspicious activity reporting, and monitoring of fraud detection systems covering multiple payment channels. The role will also entail support of Error Resolution (ACH/Debit Card disputes) processing.
We are looking for an extremely agile individual with excellent organizational skills, who thrives in a fast-paced environment.
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This is a hands-on role that focuses on planning, creating and executing multiple BankMobile Technology capabilities, from ideation through product feature prioritization, to the development team agile processes and tools, to quality assurance and deployment best practices. We are looking for a mid level Project Manager/Scrum Master to guide, coach, motivate and most importantly to grow!
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The banking operations specialist is responsible for performing a variety to duties related to back office banking operations functions. Ensure tasks are completed timely, accurately and according to policy and procedures to avoid risk and loss. Communicate timely critical information to supervisor for resolution.
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At BankMobile, we’re building and distributing a suite of digital first banking products and services for customers unmet banking needs. Driven by a passionate focus on lean product design, our design team is growing to support multiple lines of business. Our designers work independently with product teams and with robust support from peers, a knowledge base of best practice, and continuous customer research. BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability. BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved
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The Financial Planning analyst will be a key asset in the future growth of the company. This individual will partner with the CFO on all FP&A functions. They will work with senior leaders across both BankMobile, as well as Customers Bank (parent company), to define, build and improve financial, sales and other operational related reporting, analysis and transparency. This role will help ensure the finance team provides consistent transparency into profitability views and drivers as well as key operating metrics, strategic support and guidance to senior management, preparation of board presentations, budgeting and forecasting responsibilities. This function will be a part of the broader Finance Organization and will contribute to our ability to drive the analytic engine of the company focused on providing actionable insights to support a balance of a high growth operating model with efficient business processes and decision making.
If you have the ability to bring fresh perspectives, think outside the box, are willing to collaborate closely with other leaders and departments, ready and willing to roll up your sleeves and dive into tactical execution, while fully committed to building and growing your team, this is the place for you.
This role is ideal for a driven professional who is early in their career looking to learn and grow in a past paced, every-changing digital Bank. The ideal candidate will have an MBA with significant coursework in accounting and finance with 1-2 years of professional experience, ideally in financial services or fin-tech.
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Position Accountability
New feature development and enhancements to BankMobile’s flagship mobile applications using Xaramin and Xamarin.Forms to build iOS and Android apps. Deploy innovative mobile banking features to market using the latest consumer and financial technologies.
- This is a hands-on software development role that focuses on Xamarin and Xamarin.Forms mobile development of all custom-developed fin-tech solutions, with an opportunity to work on Angular web apps or emerging voice apps (i.e. Alexa)
- Ensure sufficient separation of concerns between multiple partner integration business models
- Develop highly maintainable and scalable software components that can support rapid changes in a high-quality fashion.
- Follow software architecture standards to build a highly maintainable app where new business functionality can be the focus for most new features
- Ensure code quality and inline metrics instrumentation for differentiating capabilities such that early and critical business hypothesizes can be tested, measured, and proven as successful or not
- Help define and drive consensus on technical decisions and deliver high-quality results
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We are seeking a Full Stack .Net Engineer to join our growing team in Radnor, PA. We are looking for an additional team member at the mid-level who is looking to be a part of an innovative team while continuing to grow.
The candidate filling this role will be responsible for the product development of our core “Bank as a Service” (BaaS) platform. They will deliver innovative product capabilities, multi-tenant systems, and integrations with third-party systems.
BankMobile is reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
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The Resolution Analyst will be responsible for investigating disputed customer transactions that are received verbally and/or in writing. This may involve answering/making calls to customers and/or merchants while conducting research on the customer inquiries so we can provide stellar customer experience, ensure compliance to all applicable regulations, and minimize financial impact to the company.
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Summary
The Resolution Data Entry Specialist will be responsible for managing the process of entering adjustments to the merchant through MasterCard networks and managing incoming card holder claims to ensure they are all being worked timely and being put into the correct queue to be worked. All communications to customers are conducted via email. The Resolution Data Entry Specialist is required to adhere the KPIs (key performance indicators) assigned by the Resolution Manager; and is required to work with a high level of accuracy.
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We are seeking a temporaryBanking Operations Specialist to join our growing team. We’re reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
This is a temporary position that has the change to develop into a full time role depending on need.
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The Manager of Deposit Processing will be responsible for overseeing all check processing functions within the Banking Operations Department, as well as assisting with the performance of the team’s workload. The hours for the position are generally 10:30 am-7:30pm.