Looking for the best bank to work for? Join us and work for the most innovative, fastest growing bank in the country. BankMobile is making banking affordable, effortless, and financially empowering for Gen Z, Millennials, the underbanked and everyone who wants a better way to bank. We have free ATMs nationwide, offer completely free checking and savings accounts, and provide free financial empowerment coaching. Through our simple, mobile banking platform, banking has never been this amazing! Check out the following job opportunities we have available for you.
Here are our current job openings. Please click on the job title for more information and apply from that page if you are interested.
BankMobile is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO Is The Law Poster: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .
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The primary role of the Customer Advocacy and Complaint Management Officer is to manage the CA&CM team. Additionally, the CA&CM Officer will conduct and assist in the investigation, root cause identification, customer impact analysis and the formulation of responses to complaints received from the Bank’s regulators, Executive customer complaints, and other escalated level complaints as identified. The role includes implementation of processes to analyze data in context, identification of potential solutions to identified root cause issues, report creation for presentment to upper management and other duties as assigned.
The Banking Operations Specialist is responsible completing day to day banking operation functions which include but are not limited to mobile bank deposits, chargeback returns, Reg CC holds and notifications, FRB adjustments, bank to bank adjustments. Provide support to the New Haven Banking Operations group as needed. Hours may vary to accommodate daily volumes.
BankMobile, the largest and fastest growing digital bank in the U.S. is looking to add a senior Director in our marketing team to oversee the Marketing and branding efforts of BankMobile. This is a very important hire for our business as we continue to position BankMobile for future accelerated growth. As the Senior Director you will set the vision for and execute on a strategy that focuses on customer acquisition and retention to help us reach our profitability goals. You will also build out and lead a lean and highly productive marketing team to assist you in execution.
The Customer Escalation Specialist is responsible to serve as the final point of contact in our “high-touch” customer care team. Key functions include providing phone, email, mail, and chat support to existing customers and cultivating long-term relationships with new customers. This role will track and report directly to the management team to ensure that all customers issues are resolved in a timely and caring manner. Additionally, the Customer Escalation specialist will work with internal sources to mitigate all regulatory complaints brought by customers.
The customer escalations specialist will work across multiple business portfolio’s within BankMobile and serve as a subject matter expert in all elevated customer issues. They will work directly with customer care managers regarding escalation trends to ensure that processes are streamlined to create a unique customer experience. Our mission is to make the frustrated consumer say, "Wow! I finally found a transparent, effortless bank!"
*This position is open to qualified remote employees
BankMobile is seeking an experienced Controller to join its fast-growing fintech organization. Reporting to the Chief Accounting Officer (CAO), the Controller will be responsible for oversight of accounting, reporting, and internal control activities. The Controller must be comfortable with both hands-on detail and working closely with all levels, to include the accounting staff, executive team, and external auditors.
The Controller will lead all day-to-day accounting operations and supervise a staff. Responsibilities will include general accounting functions, external and regulatory reporting, taxes and Sarbanes-Oxley Act compliance. The person in this leadership role is a critical member of the BankMobile leadership team and will help lead process improvement initiatives across the organization. The ideal candidate will have experience in a fast-paced, high growth organization. An active CPA license and experience in an SEC-regulated public company is a must to be successful in this role.
This position is responsible for maintaining subject matter expertise for assigned regulations and areas at the Bank. This subject matter expertise provides support to all applicable business units within the Bank. This support includes but is not necessarily limited to: researching and opining on compliance questions, advertising review including print, website and social media advertising, due diligence, compliance oversight of white label partnerships, monitoring new and changing regulations, maintenance and/or review of compliance related policies and procedures, communication and coordination of required regulatory changes, active partnership on all initiatives to provide compliance insight, compliance risk evaluation, providing oversight in responding to consumer complaints received from government entities, and completion of special projects as requested by management. This role requires interaction with internal auditors, state examiners, federal examiners and other similar regulatory bodies.
BankMobile, a division of Customers Bank, is looking for a passionate, hard-working individual to join our Compliance team as a Regulatory Compliance Manager. The Regulatory Compliance Manager is responsible for promoting a culture of compliance and the identification, escalation and timely mitigation of compliance risks by assisting the first line of defense in any compliance activities and related process that is not limited to the list below. This position has several direct reports, who are regulatory analysts.
New feature development and enhancements to BankMobile’s flagship mobile applications using Xamarin and Xamarin.Forms to build iOS and Android apps. Deploy innovative mobile banking features to market using the latest consumer and financial technologies.
This is a full time REMOTE position!
We’re a large bank that’s reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation, and the treatment of customer data is a key to our strategic success.
Design, build, operate, and monitor our “Bank as a Service” data capability, including operational reporting, monthly business reviews, end to end data architecture design, cloud data technology ownership, and emerging data science capabilities. Aid in yielding effective business outcomes and learnings by providing stakeholders access to a cohesive, well-organized, repeatable, and comprehensive reports that can be leveraged via multiple methods from summary reports, to interactive drill-downs, to data extracts from one common solution. Provide multiple stakeholders, including BaaS partners, with access to substantially similar information while accounting for information security access differences. Ensure the data pipeline infrastructure meets non-functional requirements such as scalability, performance, and reliability through effective architecture design and directing performance engineering efforts.
The Resolution Analyst will be responsible for investigating disputed customer transactions that are received verbally and/or in writing. This may involve answering/making calls to customers and/or merchants while conducting research on the customer inquiries so we can provide stellar customer experience, ensure compliance to all applicable regulations, and minimize financial impact to the company.