The Customer Escalation Specialist is responsible to serve as the final point of contact in our “high-touch” customer care team. Key functions include providing phone, email, mail, and chat support to existing customers and cultivating long-term relationships with new customers. This role will track and report directly to the management team to ensure that all customers issues are resolved in a timely and caring manner. Additionally, the Customer Escalation specialist will work with internal sources to mitigate all regulatory complaints brought by customers.
The customer escalations specialist will work across multiple business portfolio’s within BankMobile and serve as a subject matter expert in all elevated customer issues. They will work directly with customer care managers regarding escalation trends to ensure that processes are streamlined to create a unique customer experience. Our mission is to make the frustrated consumer say, "Wow! I finally found a transparent, effortless bank!"
*This position is open to qualified remote employees
To be successful in this role you should possess the following abilities:
Required Experience/ Qualifications:
BankMobile, a division of Customers Bank, is the largest and fastest growing mobile-first bank in the country. Our mission is to make banking affordable, effortless, and financially empowering for the millions of Americans who need it the most – the underbanked, millennials and working-class Americans.
BankMobile is the first bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education and access to a free financial coach. Through constant innovation, its white label banking distribution model, and putting the customer experience above all else, BankMobile is truly disrupting the banking space.
BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved