ORS Partners

  • Fraud Prevention Quality Control Specialist

    Job Locations US-PA-Wyomissing
    Posted Date 1 month ago(9/18/2019 4:06 PM)
    Client & Job Location : Address
    1015 Penn Ave
    Client & Job Location : Postal Code
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    BankMobile is seeking a Fraud Prevention Quality Control Specialist in our Risk group. The primary objective for the Fraud Quality Control Specialist is to ensure the Loss Prevention & Investigations department is adhering to policy and procedure as well as banking regulations. Responsibilities include conducting regular targeted reviews of team members to ensure adherence to policy and procedure and banking regulations; developing and maintaining a process for tracking, trending and reporting metrics as well as deficiencies; refining, documenting and maintaining departmental policy and procedures, developing and executing results-based training when deficiencies are discovered, participating in projects as needed.


    • Experience
      • Knowledge of various fraud threats across multiple payment/access channels and prior use of applicable software to mitigate said threats.
      • Proven verbal and written communication skills.
      • Basic understanding of certain regulatory requirements associated with fraud mitigation activities, such as Bank Secrecy Act, Uniform Commercial Code, Regulation CC, Regulation E, Gram-Leach-Bliley.
      • Understand the importance of regulatory compliance and adherence to internal policy and procedure.
      • Multi-tasking and the ability to prioritize in a face-paced environment.
    • Leadership
      • Influence positive change throughout the organization through effective communication of deficiencies, policy and procedure changes, opportunities for enhancements.
      • Set positive example through willingness to participate in continuous education activities in the form of internal and external training, etc.
    • Analytics
      • Identify through fraud mitigation activities opportunities to enhance internal policies, procedures and controls within the enterprise.
      • Ability to analyze data and develop effective reporting for various levels of management.
      • Ability to trend data to identify potential gaps.
    • Networking/Inter-Personal
      • Develop and maintain relationships with various internal departments in order to collaborate on issues that impact areas outside of Loss Prevention.
    • Technical Writing
      • Ability to draft complete policy and procedure documents, including visual aids when necessary to support the written word.
      • Ability to understand the target audience when drafting reports and adjust the level of complexity depending on that audience.
      • Gather usability feedback both internally and externally across the various departments of the bank for reports and policy and procedures. Revise documents as feedback is validated or new issues arise.


    • Minimum 3 years of experience in field of fraud detection/prevention, preferably in financial services industry.
    • Solid knowledge and understanding of the field's concepts, practices, and procedures, especially with respect to fraud mitigation activities.
    • Possess/Project self-confidence.
    • Excellent verbal/written communication and inter-personal skills.
    • Proficiency in office skills: computer, typing, MS Office (Word, Excel, Outlook)
    • Knowledge of core and ancillary banking systems.

    About BankMobile:

    Established in 2015, BankMobile is a division of Customers Bank and America’s largest and fastest growing mobile-first bank offering checking and savings accounts. BankMobile provides an alternative banking experience to the traditional model and is focused on technology, innovation, easy-to-use products and education with the mission of being “customer-obsessed” and creating “customers for life.” The disruptive, multi-partner distribution model, known as “Bank-as-a-Service,” created by the executive team enables BankMobile to acquire customers at higher volumes and substantially lower expense than traditional banks. Its low-cost operating model enables it to provide low-cost banking services to low/middle-income Americans who have been left behind by the high-fee model of “traditional” banks. Today, BankMobile provides its “Bank-as-a-Service” platform to colleges and universities and currently serves nearly two million account-holders at 800 campuses (covering one out of every three students in the U.S.). BankMobile is operating as the digital banking division of Customers Bank, which is a Federal Reserve-regulated and FDIC-insured commercial bank. For more information, please visit www.bankmobile.com. BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability. BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved.


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