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  • Fraud Research and Reporting Specialist

    Job Locations US-PA-Wyomissing
    Posted Date 1 month ago(9/18/2019 3:57 PM)
    Client & Job Location : Address
    1015 Penn Ave
    Client & Job Location : Postal Code
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    BankMobile is seeking a Fraud Research and Reporting Specialist in our Risk group. The primary objective for the Fraud Research and Reporting Specialist is to provide cross-functional support as a team member of the Loss Prevention and Investigations team. This team member will oversee and coordinate departmental metrics/reporting in order to support all levels of management. The position requires oversight for all cases which have been resolved/worked by the LP&I team as required while keeping informed of current laws, regulations, common practices and trends in the fraud/security investigation field. They will be responsible for developing a deep understanding of the various systems within LP&I and educating colleagues to identify and react to potential compliance implications in order to remain compliant and protect the Bank's public image. This team member will support management in identifying fraud trends and threats based on their data extraction and conclusions drawn from it.


    • Solid verbal and written communication skills
      • Influence positive change through effective communication with colleagues while reviewing cases and improving on data quality.
      • Set positive example through willingness to participate in continuous education activities in the form of conferences, seminars, training, etc. in order to stay abreast of the evolving fraud trends.
    • Case review
      • Review analysts' and investigators' resolved cases, ensuring data quality, compliance and SAR reporting determination for all resolved cases across all fraud channels.
      • Required skillset - proficiency in Regulation E, FACTA, Regulation CC, Uniform Commercial Code, FINCEN guidelines around SAR reporting, and any/all fraud related regulations.
      • Identify through fraud case analysis, opportunities to enhance internal policies, procedures and controls within the enterprise
    • Management reporting and metrics
      • The ability to extract data from various fraud mitigation systems, analyze the data, and report on it in a user-friendly format, while ensuring that the data is accurate.
      • Understanding and execution of general Ledger reconciling.
    • SAR reporting review
      • Ability to draft complete, clear, concise case reports to fulfill departmental and regulatory requirements.


    • Thorough understanding and demonstrate execution of best practices associated with conducting basic to complex fraud investigations while performing case/SAR review.
    • Understand the importance of balancing risk and customer experience
    • The ability to multi-task while independently completing tasks in a fast paced, ever changing environment.
    • Fraud Certification preferred
    • Basic knowledge of accounting fundamentals
    • Knowledge of core and ancillary banking systems.
    • Possess the ability to write, read, speak and listen effectively.
    • Knowledge of various fraud threats across multiple payment/access channels and prior use of applicable software to mitigate threats and/or the ability to learn to navigate within the systems quickly and independently.
    • Minimum 5 years of experience in field of fraud detection/prevention/investigations in financial services industry.
    • Solid knowledge and understanding of the field's concepts, practices, and procedures, especially with respect to fraud mitigation activities.
    • Possess/Project self-confidence and independence.


    About BankMobile:

    Established in 2015, BankMobile is a division of Customers Bank and America’s largest and fastest growing mobile-first bank offering checking and savings accounts. BankMobile provides an alternative banking experience to the traditional model and is focused on technology, innovation, easy-to-use products and education with the mission of being “customer-obsessed” and creating “customers for life.” The disruptive, multi-partner distribution model, known as “Bank-as-a-Service,” created by the executive team enables BankMobile to acquire customers at higher volumes and substantially lower expense than traditional banks. Its low-cost operating model enables it to provide low-cost banking services to low/middle-income Americans who have been left behind by the high-fee model of “traditional” banks. Today, BankMobile provides its “Bank-as-a-Service” platform to colleges and universities and currently serves nearly two million account-holders at 800 campuses (covering one out of every three students in the U.S.). BankMobile is operating as the digital banking division of Customers Bank, which is a Federal Reserve-regulated and FDIC-insured commercial bank. For more information, please visit www.bankmobile.com. BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability. BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved.


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