BankMobile, a division of Customers Bank, has an incredible opportunity for a passionate, tech savvy and customer focused individual to support the promotion of BankMobile while also supporting our mission and strategy. The successful candidate will possess a passion for delivering a level of service that is world class; so superior that customers will routinely refer BankMobile to their friends and family members.
Our team members wear many different hats in a single day! They sell BankMobile products and services to new and existing customers; they partner with current customers to answer their banking questions; and they provide mobile app technical support to assist customers, all with a smile! They are constantly striving to find ways to do the following for our clients: Make Them More Money, Save Them Money, Protect Their Money, Save Them Time & Loan Them Money.
To be successful in this role you should possess the following skills/ abilities:
This position will be responsible for creating and tracking Service Level Agreements (SLAs), for the tickets created and submitted by the Contact Center and Resolution teams, ensuring customer commitments are executed within the required timeline on the SLA.