BankMobile, a division of Customers Bank, has an incredible opportunity for a passionate, tech savvy and customer focused individual to support the promotion of BankMobile while also supporting our mission and strategy. The successful candidate will possess a passion for delivering a level of service that is world class; so superior that customers will routinely refer BankMobile to their friends and family members.
Our team members wear many different hats in a single day! They sell BankMobile products and services to new and existing customers; they partner with current customers to answer their banking questions; and they provide mobile app technical support to assist customers, all with a smile! They are constantly striving to find ways to do the following for our clients: Make Them More Money, Save Them Money, Protect Their Money, Save Them Time & Loan Them Money.
This position will be responsible for reviewing all coaching forms that are completed by the call reviewers, and track the escalation progress from completion to execution, ensuring accountability of both call centers.
This position can be located in New Haven, CT, Langhonre PA, or Remote for the right candidate.
We launched BankMobile in January 2015 with the understanding that everyone needs financial services, yet it is one of the least customer centric industries that exist today. BankMobile came into being to address this problem and provide an alternative banking experience focused on technology, innovation, easy-to-use products, and education with the mission of being “customer-obsessed” and creating “customers for life.” Today BankMobile is one of the largest and fastest growing digital banks in the country serving millennials, low- and middle-income Americans and digital natives looking for a tech savvy banking experience. We’ve built a disruptive multi-partner distribution model, known as “Bank as a Service” that enables us to acquire customers at higher volumes and substantially lower expense than traditional banks. Additionally, our low-cost operating model and regulatory advantages enable us to provide low-cost banking services to low/middle income Americans who have been left behind by the high fee model of “traditional” banks. Today BankMobile provides its “Bank as a Service” platform to colleges and universities and currently serves nearly 2,000,000 account-holders on 800 campuses (covering one out of every three students in the US). BankMobile is expanding into additional verticals in the near future.