Under the general direction, participates in planning, developing, testing, implementation and support of technical solutions for company-wide data and voice communications. Works with vendors and service providers to insure stability and reliability of company's critical voice and data infrastructure.
Acts as the primary point of contact for local area networks to help develop and maintain Network designs, resolve issues, and introduce new Network services to meet the needs of the business. In addition, will assist in maintaining telephony designs and resolving telephony issues.
Leads in the planning, design, testing, and implementation and participates in the support of technical solutions for data and voice communications infrastructure in support of Network Services; Provides 24x7 on call technical support as required.
Engages with company-wide business units to provide network design solutions for business requirements and works to insure the highest level of associated systems operations, reliability and security.
Leads vendor management activities to ensure continued reliability, availability, and security of company's telecommunications and data network infrastructure.
Develop preventative maintenance programs, disaster recovery plans and redundancy plans. Maintain and test these plans regularly.
Ensuring overall technical capabilities, stability and performance. Provide direction, recommendations, design and implementation for Network and VoIP enhancements.
Consult and work collaboratively with internal departments and vendors to ensure a quality call experience for our customers. Perform IP network analysis and monitoring to insure peak performance and quality of the voice traffic.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Create and maintain all necessary technical documentation. Ensure all work activity is accurately documented in our tracking systems and change control process in order to ensure internal and external SLA's are met.
Serve as lead technical troubleshooter on complex data network problems including working with vendors of related equipment and services
To be successful in this role you should possess the following abilities:
Established in 2015, BankMobile is a division of Customers Bank and America’s largest and fastest growing mobile-first bank offering checking and savings accounts. BankMobile provides an alternative banking experience to the traditional model and is focused on technology, innovation, easy-to-use products and education with the mission of being “customer-obsessed” and creating “customers for life.” The disruptive, multi-partner distribution model, known as “Bank-as-a-Service,” created by the executive team enables BankMobile to acquire customers at higher volumes and substantially lower expense than traditional banks. Its low-cost operating model enables it to provide low-cost banking services to low/middle-income Americans who have been left behind by the high-fee model of “traditional” banks. Today, BankMobile provides its “Bank-as-a-Service” platform to colleges and universities and currently serves nearly two million account-holders at 800 campuses (covering one out of every three students in the U.S.). BankMobile is operating as the digital banking division of Customers Bank, which is a Federal Reserve-regulated and FDIC-insured commercial bank. For more information, please visit www.bankmobile.com.
BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved