The Resolution Analyst will be responsible for investigating disputed customer transactions that are received verbally and/or in writing. This may involve answering/making calls to customers and/or merchants while conducting research on the customer inquiries so we can provide stellar customer experience, ensure compliance to all applicable regulations, and minimize financial impact to the company.
Associate Degree or higher preferred or relevant work experience
Work area is a comfort-controlled work environment with a moderate level of noise. Majority of essential job functions will be performed in an open cubicle/workstation.