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  • Fraud Investigator

    Job Locations US-PA-Wyomissing
    Posted Date 1 week ago(1/9/2019 10:51 AM)
    Client & Job Location : Address
    1015 Penn Ave
    Client & Job Location : Postal Code
    19610
    Job ID
    2019-6191
    # of Openings
    3
    Category
    Banking
    Type
    Regular Full-Time
  • Overview

    BankMobile is seeking a Fraud Investigator in our Risk group. The primary objective for the Fraud Investigator is to provide cross-functional, fraud mitigation support as a key member of the Loss Prevention and Investigations Team. Responsibilities include conducting routine to complex fraud investigations, suspicious activity reporting, and monitoring of fraud detection systems covering multiple payment channels. The role will also entail support of Error Resolution (ACH/Debit Card disputes) processing.

     

    We are looking for an extremely agile individual with excellent organizational skills, who thrives in a fast-paced environment.

     

     

    Responsibilities

    • Experience
      • Thorough understanding and demonstrated execution of best practices associated with conducting basic to complex fraud investigations
      • Basic understanding of all regulatory requirements associated with fraud investigations, such as the Bank Secrecy Act, Uniform Commercial Code, Regulation CC, Regulation E, Gram-Leach-Bliley
      • Demonstrated professionalism, confidentiality, and self-confidence to independently and successfully conduct informational and/or admission-seeking interviews with victims, witnesses and/or fraud suspects
      • Balance risk and customer experience effectively
      •  
    • Leadership
      • Influence positive change throughout the organization through effective communication of significant issues
      • Set a positive example through a willingness to participate in continuing education activities in the form of conferences, seminars, training, etc. to stay abreast of the evolving fraud trends
      • Ability to trace the movement of illicit funds to maximize fraud recovery efforts
      • Identify through fraud case analysis opportunities to enhance internal policies, procedures, and controls throughout the enterprise
      •  
    • Networking/Inter-Personal
      • Influence positive change throughout the organization through effective communication of significant issues
      • Set a positive example through a willingness to participate in continuing education activities in the form of conferences, seminars, training, etc. to stay abreast of the evolving fraud trends
      • Ability to trace the movement of illicit funds to maximize fraud recovery efforts
      • Identify through fraud case analysis opportunities to enhance internal policies, procedures, and controls throughout the enterprise

    Qualifications

     

    • Minimum 3 years of experience in the field of fraud investigation, in the financial services industry
    • High school diploma required. Bachelor’s degree preferred.
    • Proficiency in general office skills: computer, typing, MS Office (Word, Excel, Outlook)
    • Knowledge of core and ancillary banking systems
    • Experience using a FIS system preferred
    • Thorough knowledge and understanding of the field's concepts, practices, and procedures, especially with respect to interview/interrogation and regulatory reporting
    • Possess and project self-confidence
    • Excellent verbal/written communication and interpersonal skills

     

    About BankMobile:

    BankMobile, a division of Customers Bank, is the largest and fastest growing mobile-first bank in the country. Our mission is to make banking affordable, effortless, and financially empowering for the millions of Americans who need it the most – the underbanked, millennials and working-class Americans.

     

    BankMobile is the first bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education and access to a free financial coach. Through constant innovation, its white label banking distribution model, and putting the customer experience above all else, BankMobile is truly disrupting the banking space.

     

    BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

     

    BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved

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