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  • Fraud Analyst

    Job Locations US-CT-New Haven
    Posted Date 2 months ago(11/9/2018 6:02 PM)
    Client & Job Location : Address
    115 Munson St
    Client & Job Location : Postal Code
    Job ID
    # of Openings
    Professional Services
    Regular Full-Time
  • Overview

    BankMobile, a division of Customers Bank, is the largest and fastest growing mobile-first bank in the country. Our mission is to make banking affordable, effortless, and financially empowering for the millions of Americans who need it the most – the underbanked, millennials and working-class Americans.


    BankMobile is the first bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education and access to a free financial coach. Through constant innovation, its white label banking distribution model, and putting the customer experience above all else, BankMobile is truly disrupting the banking space.


    BankMobile is seeking Fraud Analyst to provide cross-functional, fraud mitigation support as a key member of the Loss Prevention Team. You will be responsible for conducting routine to complex fraud investigations, suspicious activity reporting and monitoring of fraud detection systems covering multiple payment channels. This position requires the ability to make impactful decisions in a fast-paced environment and team members are empowered to apply professional judgement while analyzing cases. The role also requires developing and maintaining a process for tracking, trending and reporting metrics as well as deficiencies; refining, documenting and maintaining departmental policy and procedures, developing and executing results-based training when deficiencies are discovered and participating in projects as needed.


    • Experience
      • Knowledge of various fraud threats across multiple payment/access channels and prior use of applicable software to mitigate said threats.
      • Proven verbal and written communication skills.
      • Basic understanding of certain regulatory requirements associated with fraud mitigation activities, such as Bank Secrecy Act, Uniform Commercial Code, Regulation CC, Regulation E, Gram-Leach-Bliley.
      • Understand the importance of regulatory compliance and adherence to internal policy and procedure
      • Multi-tasking and the ability to prioritize in a face-paced environment.
    • Leadership
      • Influence positive change throughout the organization through effective communication of deficiencies, policy and procedure changes, opportunities for enhancements
      • Set positive example through willingness to participate in continuous education activities in the form of internal and external training, etc.
    • Analytics
      • Identify through fraud mitigation activities opportunities to enhance internal policies, procedures and controls within the enterprise.
      • Ability to analyze data and develop effective reporting for various levels of management
      • Ability to trend data in an effort to identify potential gaps
    • Networking/Inter-Personal
      • Develop and maintain relationships with various internal departments in order to collaborate on issues that impact areas outside of Loss Prevention
    • Technical Writing
      • Ability to draft complete policy and procedure documents, including visual aids when necessary to support the written word.
      • Ability to understand the target audience when drafting reports and adjust the level of complexity depending on that audience.
      • Gather usability feedback both internally and externally across the various departments of the bank for reports and policy and procedures. Revise documents as feedback is validated or new issues arise.


    • At least two years of experience in fraud detection/prevention in the financial services industry.
    • Solid knowledge and understanding of the field's concepts, practices, and procedures, especially with respect to fraud mitigation activities.
    • Possess/Project self-confidence.
    • Excellent verbal/written communication and inter-personal skills.
    • Proficiency in office skills: computer, typing, MS Office (Word, Excel, Outlook)
    • Knowledge of core and ancillary banking systems


    BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


    BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved


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