Welcome to the banking revolution! Our mission is to make banking affordable, effortless, and financially empowering. BankMobile, a division of Customers Bank, is the first mobile bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education (social media and blog content), access to a free financial coach and a personal banker. Through constant innovation, the establishment of the BankMobile Foundation, BankMobile is truly disrupting the banking space.
BankMobile is seeking a seasoned Business Analyst to discover, analyze, synthesize, document, and communicate the business context in support of Bank Mobile’s digital products and systems.
We are reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.
BankMobile has developed proprietary customer identification verification, fraud and onboarding scoring models which are applied to applicants. This role will be responsible for maintaining the scoring within that system, as well as ongoing analysis of third-party vendor responses, scores, rules and scoring, investigation of new vendors.
The role will be required to analyze and report on customer identification and fraud trends, changes required to the scoring models to comply with regulatory requirements and protect the bank from risk; as well as test, validate and document changes. The role will assume primary responsibility for the third-party vendors involved in the platform, as well as their administration portals, implementation of new features and functionalities they offer, and investigating alternate third-party vendors, where applicable.
Finally, this role will be responsible for internal administration and investigation “dashboards” by which BankMobile departments access applicant information, research and document trends, and investigate fraud cases.
Superior written and verbal communication skills.