Role: SVP, Director of BankMobile Operations
Location: New Haven, CT
Manager: EVP, Chief Operating Officer
Reporting to the Chief Operating Officer, the Director of BankMobile Operations will be responsible to manage the ongoing effort of planning, operations management, vendor management, contract negotiations, budget management and technology selection. The primary focus is driving major efficiency by leveraging systems, vendors and personnel to maximize internal and external customer experience while controlling expenses. They will manage a fast paced team with aggressive objectives and is responsible for helping the bank achieve financial goals while increasing operating performance.
A large responsibility in this role will be to provides the strategic, developmental and managerial direction to various department leaders that oversee; deposit operations, consumer loan operations, facilities management, courier, physical security, record retention, purchasing/procurement, check processing, Card Networks, statement rendering, Wire and ACH. This includes budgeting control, skill development, training and overall direction of Team Members.
This position will be accountable for all operational and administrative aspects of Loan, Deposit, and Corporate Administration Operations. Decisions involve approval of expenses, work schedules, projects, vendors, contracts, and negotiation of leases.
To be successful in this role you should possess the following abilities:
Welcome to the banking revolution! Our mission is to make banking affordable, effortless, and financially empowering. BankMobile, a division of Customers Bank, is the first mobile bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education (social media and blog content), access to a free financial coach and a personal banker. Through constant innovation, the establishment of the BankMobile Foundation, BankMobile is truly disrupting the banking space.
BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved