ORS Partners

  • SVP, Director of BankMobile Operations

    Job Locations US-CT-New Haven
    Posted Date 2 months ago(10/5/2018 12:02 PM)
    Client & Job Location : Address
    115 Munson St
    Client & Job Location : Postal Code
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    Role:  SVP, Director of BankMobile Operations

    Location:  New Haven, CT    

    Manager:  EVP, Chief Operating Officer



    Role Summary:

    Reporting to the Chief Operating Officer, the Director of BankMobile Operations will be responsible to manage the ongoing effort of planning, operations management, vendor management, contract negotiations, budget management and technology selection. The primary focus is driving major efficiency by leveraging systems, vendors and personnel to maximize internal and external customer experience while controlling expenses.  They will manage a fast paced team with aggressive objectives and is responsible for helping the bank achieve financial goals while increasing operating performance. 


    A large responsibility in this role will be to provides the strategic, developmental and managerial direction to various department leaders that oversee; deposit operations, consumer loan operations, facilities management, courier, physical security, record retention, purchasing/procurement, check processing, Card Networks, statement rendering, Wire and ACH.  This includes budgeting control, skill development, training and overall direction of Team Members.


    This position will be accountable for all operational and administrative aspects of Loan, Deposit, and Corporate Administration Operations. Decisions involve approval of expenses, work schedules, projects, vendors, contracts, and negotiation of leases.



    To be successful in this role you should possess the following abilities:

    • Function as primary owner of Bank operations systems Core, ACH, IP, etc. Identify system functionality needed to achieve business results; identifies and prioritizes system gaps; serves as contract administrator; defines users, business processes and procedures, and training needs; and keeps current on application features.
    • Partner with System Technical Staff to present recommendations to executives and implement system changes to internal and external systems;
    • Lead, manage and motivate team through shared leadership and by communicating direction. Guide others to meet those agendas while driving the BankMobile vision and goals
    • Lead a team that fosters collaboration and teamwork while demonstrating a level of awareness of all leadership styles.  
    • Manage budget and maintain bank-wide efficiency ratios below 50%. Ensure all deposits, ACH and check processing are accounted for properly, serviced and protected in compliance with applicable laws, regulations, policies, and sound practices;
    • Provide clear feedback on a formal and informal basis. Empower staff to take collective action and develop an environment that creates positive behavior rewards and acknowledges success. 
    • Emphasize mutual respect and secure the best outcome for the organization.
    • Ability to use judgment to involve all relevant stakeholders in major decisions; recognize multiple agendas and make/communicate final decision in ways that foster maximum ownership and minimum resistance.
    • Provide ongoing managerial guidance, and oversight to operations to promote a control oriented, progressive, sustainable and risk balanced environment while monitoring and completing risk assessment requirements per regulations.
    • Ability to build a best in class team by hiring, growing and promoting key Team Members. Complete annual evaluations of performance, recommendations for salary adjustments and establish limits of authority for subordinates as required.
    • Partner with management, Legal, Risk, Audit, Product, and Operations to develop and manage the appropriate level of SOX controls throughout the various departments. Perform periodic self-monitoring audit for SOX compliance. Perform analysis and addresses control issues that are self-identified or reported by Audit and report activities to Executive Team.
    • Determine, develop, monitor, and evaluate processes and procedures to meet the Bank’s requirements, and to ensure effective support in all departments and service to customers.
    • Consult with CUBI and BankMobile leaders to support the sales efforts of the white label acquisition strategy.
    • Represent client’s needs in conversations surrounding internal roadmaps, emerging services, technology investment, customer experience, business performance, and cost effectiveness.
    • Remain abreast of trends and new technologies that could positively affect or disrupt banking and channel landscape.
    • Develop future plans for physical facility requirements to accommodate Team Member needs, plans and coordinates the implementation for remodeling of existing facilities as required.
    • Coordinate budget process with Operations Managers and Financial Accounting. Review effectiveness of budget plan and make changes necessary to achieve annual business plan strategic and monetary goals.
    • Provide regular feedback impacting end user experience and operational infrastructure selection required to deliver on successful direct and indirect white label acquisition and retention strategy.




    • 10-15 years of experience in progressively responsible banking positions with an emphasis on all facets of loan and deposit operations, ACH, item processing and account and GL reconciling.
    • 5+ years in a banking operations leadership role.
    • Must be familiar with applicable bank compliance laws, state and federal regulations which govern deposit operations and be familiar with Sarbanes Oxley compliance.
    • Capable of reporting to executive management groups and/or the Board of Directors as may be periodically required.
    • Strong written and verbal skills needed for frequent contacts by telephone, correspondence, and in person with vendors and employees of various departments.
    • Quality focused and detailed-oriented, with advanced analytical and problem-solving skills. High level of confidentiality regarding customers’ accounts and finances. 
    • Experience partnering with vendors and ensuring standards are met and maintained
    • Ability to develop, articulate and maintain department budget


    Required Experience:

    • Manages all facets of the banks operations in accordance with applicable laws, regulations, bank policies, and sound practices.
    • Working knowledge of ACH NACHA, OFAC, BSA, GLBA, Patriot Act, CARD Act, and other consumer protection laws related to credit, debit, and prepaid card programs and other Federal or State laws that impact National Security requirements.
    • Must be able to work in a virtual team setting to coordinate the appropriate resources to meet varying position requirements.
    • Ability to travel as needed to successfully perform position responsibilities
    • Develops monitors, assesses and updates all operations related risk assessment requirements per Regulations.



    About BankMobile:

    Welcome to the banking revolution! Our mission is to make banking affordable, effortless, and financially empowering.  BankMobile, a division of Customers Bank, is the first mobile bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education (social media and blog content), access to a free financial coach and a personal banker. Through constant innovation, the establishment of the BankMobile Foundation, BankMobile is truly disrupting the banking space.


    BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


    BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved


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