ORS Partners

  • IT Operations Director

    Job Locations US-CT-New Haven
    Posted Date 1 week ago(8/7/2018 2:36 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    BankMobile is reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Banking as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands.


    We are looking for a Director of IT Operations who is responsible for leading a world class IT Operations team.  This role will have oversight of General Networking, Corporate IT Management, email/VPN/SPOC/general user software, Windows Administration, and budgeting and cost containment.


    To be successful in this role you should possess the following abilities:

    • Manage and support the internal IT infrastructure across BankMobile
    • Manage adherence to SLAs for server and workstation patching
    • Own all vendor relationships related directly with IT Operations.
    • Oversight with direct accountability for 24x7 response support
    • Ability to manage IT Operations budget including oversight on hardware, technology, applications, vendor, and support teams
    • Oversee the transition from hosted outlook servers to office 365 business cloud
    • Work closely with our managed IT vendor to ensure they are meeting their SLAs for services provided and providing a good team member support experience
    • Guide strategy for end user IT products and services
    • Evaluate contracts and agreements and ensure we are getting the best price for services
    • Communicate with team members as necessary about IT related changes
    • Lead improvement projects as necessary to improve security, enhance the team member computing experience, lower costs, improve productivity, and so on.
    • Limit risk to the company by enforcing corporate IT computing policies
    • Manage internal IT team members (Windows engineering, networking) as needed to improve and troubleshooting the computing environment
    • Assist in providing documentation as necessary to internal and external audit and compliance teams.
    • Write training documentation and knowledge base items as required


    Required Experience/ Qualifications:

    • 10 or more years of experience managing an in IT Operations or IT Support environment
    • Experience with Windows and Microsoft computing environments including Windows domain management and identity management via Active Directory
    • Experience leading a small IT Operations team covering database, IT Ops, and networking
    • Technical troubleshooting skills (networking, Windows)
    • Knowledge of information security best practices
    • Hardware setup and maintenance
    • Office networking including routing, switching, cabling, and firewalls
    • Documentation skills
    • Project management and team leadership
    • Audit compliance experience
    • Third party vendor management experience
    • Experience in the follow areas
      • Office networking/internet including remote access (VPN)
      • Onboarding & Terminations
      • Corporate identity management
      • Access control (i.e. password resets)






    About BankMobile:

    Welcome to the banking revolution! Our mission is to make banking affordable, effortless, and financially empowering.  BankMobile, a division of Customers Bank, is the first mobile bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education (social media and blog content), access to a free financial coach and a personal banker. Through constant innovation, the establishment of the BankMobile Foundation, BankMobile is truly disrupting the banking space.


    BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


    BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved


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