ORS Partners

  • Customer Care Business Analyst

    Job Locations US-PA-Langhorne
    Posted Date 4 weeks ago(7/20/2018 8:56 AM)
    Job ID
    # of Openings
  • Overview

    BankMobile is looking to add a talented Business Analysts to our Customer Care organization.  As a Business Analyst, you can achieve results you never thought possible by leading critical and strategic projects. In this role you will work closely with key leaders to deliver results that will have direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel.


    The chosen candidate must be a mature individual who demonstrates the curiosity and ability to ask the right questions to get to the business need, then translate them into appropriate business requirements. This position requires strong leadership, ability to manage conflicts and ability to balance enterprise needs with the business needs of Customer Care. 


    To be successful in this role you should possess the following abilities:

    • Work on large and small scale projects that have a direct impact on the company.
    • Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed
    • Participate in UAT cycles by providing approved use cases
    • Participate in production code deployments acting as front line validation.
    • Be the local Customer systems administrator
    • Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation
    • Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
    • Forge relationships with key stakeholders to ensure delivery of commitments
    • Identify ways to improve and streamline business process
    • Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
    • Demonstrate organizational agility to adapt to changing demands
    • Participate in special projects and perform additional duties as assigned
    • Maintain a working knowledge of company and/or department systems, assist with system implementation/conversion as needed
    • Contribute to a positive, ethical and respectful working environment and communicate openly with others
    • Possess an entrepreneurial outlook; always looking to grow and improve the program
    • Participate in special projects and perform additional duties as assigned


    Required Experience/ Qualifications:

    • Associate’s degree and/or Bachelor’s degree
    • 3+ years’ experience in project management and operations required
    • Must be analytically sharp and adept at solving complex problems, with the ability to lead and motivate teams
    • Ability to develop strong relationships
    • Excellent communication skills (both written and verbal) are required
    • Strong attention to detail
    • Must be well organized, flexible and able to work on multiple projects in a fast paced environment.
    • Strong time management and organizational skills
    • Ability to work as an active participant in a team as well as independently
    • Ability to work in a unpredictable and fast pace environment
    • Passion and excitement to work at a firm that is disrupting the financial services space
    • A positive, can-do attitude

    We launched BankMobile in January 2015 with the understanding that everyone needs financial services, yet it is one of the least customer centric industries that exist today.  BankMobile came into being to address this problem and provide an alternative banking experience focused on technology, innovation, easy-to-use products, and education with the mission of being “customer-obsessed” and creating “customers for life.” Today BankMobile is one of the largest and fastest growing digital banks in the country serving millennials, low- and middle-income Americans and digital natives looking for a tech savvy banking experience.  We’ve built a disruptive multi-partner distribution model, known as “Bank as a Service” that enables us to acquire customers at higher volumes and substantially lower expense than traditional banks. Additionally, our low-cost operating model and regulatory advantages enable us to provide low-cost banking services to low/middle income Americans who have been left behind by the high fee model of “traditional” banks. Today BankMobile provides its “Bank as a Service” platform to colleges and universities and currently serves nearly 2,000,000 account-holders on 800 campuses (covering one out of every three students in the US). BankMobile is expanding into additional verticals beginning mid-2018.


    BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


    BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved



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