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  • Service Delivery Release Manager

    Job Locations US-Radnor
    Posted Date 3 weeks ago(6/25/2018 9:52 AM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Role Summary:

    We are seeking a Service Delivery Release Manager to join our expanding team in Radnor, PA.


    The candidate filling this role will be responsible for release and change management of our core “Bank as a Service” (BaaS) platform. This position will be a critical member of the Technical Service Delivery team and will act as the escalated point of contact for any release issues. This is a hands-on role which focuses on leading a team of support analysts and end-to-end release and change management functions. They will be involved with creating, scheduling and coordinating releases across various portfolios. This can include projects, applications, updates, hardware, upgrades, and patches.


    BankMobile is reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We’re building a disruptive multi-partner distribution model, known as “Bank as a Service”, that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.


    To be successful in this role you should possess the following abilities:

    • Ensure process activities and procedures are successfully rolled out with minimal service disruption to the business
    • Key contributor to process improvements for release and change management; also maintain and document all related procedures
    • Collaboratively work with cross-functional teams to drive continuous improvements for release/change procedures
    • Ability to work flexible hours as needed to facilitate release activities or support critical issues. Role may require to be on 24/7 rotation.


    Expected Outcomes:

    • Being able to manage release and change control process by scheduling and communicating with various stakeholders ensuring timely and accurate deployments across environments
    • Manage risks by creating remediation plans and being able to identify, resolve any issues that may impact release activities
    • Able to solve any deployment issues through Root Cause Analysis (RCA) and incorporate as continuous improvement plans
    • Conduct Release Readiness reviews, milestone reviews, and Go/No-go reviews for releases
    • Create, Manage and maintain readiness reports, release notes, risks and issues



    Required Experience/ Qualifications:

    • S. in Computer Science, MIS or related field  
    • 5+ years of managing direct reports
    • Prior experience with release management
    • Working knowledge of Dev/Ops practices
    • Working knowledge of ITIL or related Service Management framework
    • Experience with Change and Release Management or similar tool is a plus
    • Programming skills (.NET, SQL and JavaScript) is a plus
    • Understanding of at least one SDLC methodology such as with Waterfall, Agile and/or Scrum principles
    • Strong project management and planning capabilities
    • Must have excellent communication and organizational skills
    • Experience with mission-critical enterprise systems is required and banking systems is a plus


    About BankMobile:

    Welcome to the banking revolution! Our mission is to make banking affordable, effortless, and financially empowering.  BankMobile, a division of Customers Bank, is the first mobile bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education (social media and blog content), access to a free financial coach and a personal banker. Through constant innovation, the establishment of the BankMobile Foundation, BankMobile is truly disrupting the banking space.


    BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


    BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved


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