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  • Personal Banker

    Job Locations US-PA-Wyomissing
    Posted Date 3 weeks ago(5/30/2018 4:51 PM)
    Job ID
    2018-5522
    # of Openings
    1
    Category
    Banking
  • Overview

    BankMobile, a division of Customers Bank, has an incredible opportunity for a passionate, tech savvy Personal Banker to support the promotion of BankMobile products and services while also supporting our mission and strategy. The successful candidate will possess a passion for delivering a level of service that is world class; so superior that customers will routinely refer BankMobile to their friends and family members.

    Our Contact Center agents wear many different hats in a single day! They sell BankMobile products and services to new and existing customers; they partner with current customers to answer their banking questions; and they provide mobile app technical support to assist customers, all with a smile! They are constantly striving to find ways to do the following for our clients: Make Them More Money, Save Them Money, Protect Their Money, Save Them Time & Loan Them Money,

    Responsibilities

    • A friendly, confident, natural-born communicator. Even for the most experienced bank reps, products and services can be challenging to understand and explain to customers, so you need to be able to write and speak with clarity and precision. We provide you with the tools to be confident and accurate in your responses.
    • Have an insatiable appetite for learning. We expect our Agents to be interested in keeping up with financial literacy and education.
    • Able to roll with the punches and solve problems. This is where your entrepreneurial spirit comes into play. We are growing and evolving with each passing minute and we need our team to grow and evolve with us.
    • Be a brand ambassador. Our ideas of how to implement and succeed in mobile-only banking are epic! We need you to be passionate about meeting or exceeding the Net Promoter Score and First Call Resolution goals that are set to ensure we are “the best in the business.” We want you to believe in our mission and shout it from the rooftops.
    • Must be able to work flex-shifts day and evening, Saturdays and even the occasional holiday. The beauty of mobile banking is having access to your finances anytime, anywhere. We want our customers to have the same access to customer service that they have to their money.

    Qualifications

    • Prior banking experience with deposit accounts, credit cards and consumer loans
    • Exceptional Customer Service, including dedication to meeting or surpassing goals set for Net Promoter Scores and First Call Resolution
    • Dependable results driven, and achievement focuse
    • Quick Problem-solving skills combined with the ability to determine root causes
    • Effective communication skills
    • Detail oriented
    • Adaptable to Change
    • Comfort in a fast-paced work environment
    • Relationship building ability & focus
    • Financial acumen
    • Tech savvy, especially with mobile apps
    • Bilingual (Spanish/English) a plus

     

    About BankMobile:

    Welcome to the banking revolution! BankMobile, a division of Customers Bank, is the first mobile bank in the U.S. to offer a completely free checking account & high yield savings account, all from your smartphone or tablet. We've eliminated fees while empowering you with financial education to help you save time and money.

    BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability.

    BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved

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