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  • Fraud Monitoring Investigator (banking)

    Job Locations US-CT-New Haven
    Posted Date 6 months ago(5/1/2018 7:53 AM)
    Client & Job Location : Address
    115 Munson St
    Client & Job Location : Postal Code
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    The primary objective for the Fraud Investigator is to provide cross-functional, fraud mitigation support as a key member of the Corporate Security Team. Responsibilities include conducting routine to complex fraud investigations, suspicious activity reporting and monitoring of fraud detection systems covering multiple payment channels. The role will also entail support of Error Resolution (ACH/Debit Card disputes) processing. This position requires the ability to make impactful decisions in a fast paced environment and team members are empowered to apply professional judgement while analyzing cases, daily. Fraud investigators will also cross-train and step in where necessary, including coverage for fraud analysts.  


    Key Skills

    • Experience
      • Thorough understanding and demonstrated execution of best practices associated with conducting basic to complex fraud investigations
      • Basic understanding of all regulatory requirements associated with fraud investigations, such as Bank Secrecy Act, Uniform Commercial Code, Regulation CC, Regulation E, Gram-Leach-Bliley
      • Demonstrated professionalism and self-confidence to independently and successfully conduct informational and/or admission-seeking interviews with victims, witnesses and/or fraud suspects
      • Understand the importance of balancing risk and customer experience
      • Multi-tasking
      • Proven communication skills and aforementioned self-confidence to proactively contact and interact with potential fraud victims or suspects as part of the process to validate high risk financial activity.
    • Leadership
      • Influence positive change throughout the organization through effective communication of significant issues
      • Set positive example through willingness to participate in continuous education activities in the form of conferences, seminars, training, etc. in order to stay abreast of the evolving fraud trends
    • Analytics
      • Ability to trace movement of illicit funds to maximize fraud recovery efforts
      • Identify through fraud case analysis opportunities to enhance internal policies, procedures and controls within the enterprise
    • Networking/Inter-Personal
      • Maintain a robust network consisting of peers in the field of fraud mitigation, law enforcement and internal business partners to facilitate collaboration and enhancement of fraud mitigation efforts
    • Technical Writing
      • Ability to draft complete, yet concise case reports to fulfill departmental and regulatory requirements


    Technology Strengths

    • Proficiency in office skills: computer, typing, MS Office (Word, Excel, Outlook)
    • Knowledge of core and ancillary banking systems



    • Minimum 3 years of experience in field of fraud investigation, preferably in financial services industry.
    • Thorough knowledge and understanding of the field's concepts, practices, and procedures, especially with respect to interview/interrogation and regulatory reporting.
    • Possess/Project self-confidence with excellent verbal/written communication and inter-personal skills


    About BankMobile:

    Welcome to the banking revolution! Our mission is to make the frustrated consumer say, “Wow! I finally found a transparent, effortless bank!” BankMobile, a division of Customers Bank, is the first mobile bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education (social media and blog content), access to a free financial advisor and personal bank. Through constant innovation, use of data analytics, and the establishment of the BankMobile Foundation, BankMobile is truly disrupting the banking space.


    BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


    BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved



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