ORS Partners Training

  • Customer Identification Program (CIP) Specialist

    Job Locations US-CT-New Haven
    Posted Date 1 month ago(3/15/2018 11:27 AM)
    Job ID
    2018-5245
    # of Openings
    1
    Category
    Banking
  • Responsibilities

    • Determine the acceptability of all identification documents received from student account holders.
    • Process identification documents by updating the respective account records to indicate a CIP status of verified or unverified.
    • Notify account holders whose documents have been rejected (expired, illegible, invalid) and request valid and/or legible copies for processing.
    • Process requests to update customer information, including Legal Name changes, address, etc.
    • Accurately maintain both paper and electronic files.
    • Process customer inquiries received via e-mail, Fax and Mail.

    Qualifications

    • Provide stellar service to both internal and external customers
    • Ability to work independently and in collaboration with others
    • Detail oriented
    • Excellent computer skills are required, including familiarity with Excel
    • Excellent organizational skills
    • Excellent verbal and written communication skills

    About BankMobile:

    BankMobile, a division of Customers Bank, is the largest and fastest growing mobile-first bank in the country. Our mission is to make banking affordable, effortless, and financially empowering for the millions of Americans who need it the most – the underbanked, millennials and working-class Americans.  

     

    BankMobile is the first bank in the U.S. to offer a completely fee-free banking experience and uses innovative mobile technology to make banking enjoyable and seamless. The Bank is also committed to making each of its customers feel financially empowered through education and access to a free financial coach. Through constant innovation, its white label banking distribution model, and putting the customer experience above all else, BankMobile is truly disrupting the banking space.

     

    BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

     

    BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved

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